Warranty & Returns
Review important information about return eligibility, product-specific warranty coverage, and how to request assistance.
Return Window
Eligible items may be returned within 30 days after delivery. A return request must be submitted before the return window expires.
Return Eligibility
To qualify for a return, the item must generally be:
- In the same condition in which it was received
- Unused and free from customer-caused damage
- Returned with included accessories and packaging
- Accompanied by proof of purchase
Non-Returnable Items
Items may be ineligible for return if they are damaged after delivery, missing components, altered, personalized, or marked as final sale.
Warranty Coverage
Warranty terms vary by product. Some purchases may include limited coverage, manufacturer coverage, or no warranty at all.
Customers should refer to their product listing, receipt, or account details for the coverage connected to their purchase.
Damaged or Incorrect Orders
Contact support promptly if an item arrives damaged, defective, or different from what was ordered. Include your order number, photographs, and a brief description of the issue.
Refund Processing
Approved refunds are sent to the original payment method after the returned item has been received and inspected.
Bank processing times may vary after the refund is issued.
How to Request a Return
Email our support team with your name, order number, checkout email address, item being returned, and reason for the request.
Do not send an item back before receiving return instructions and authorization from our support team.
Need assistance?
Contact us at support@urbancircuittech.shop and include your order information.